This Privacy Policy explains how Heritage Trails processes personal data in connection with its website, inquiries, bookings, and guided culinary and market tours. It applies to visitors, prospective customers, and guests who contact us or use our services.
We use personal data to respond to inquiries, manage date and group requests, confirm guide language and route details, collect and verify dietary information, arrange venue availability, process booking payments, provide meeting-point information, deliver guided tasting walks, and send practical service communications. We also use limited data to maintain records, improve website reliability, and meet legal, accounting, and security obligations.
We may share personal data with service providers that support website hosting, communications, booking administration, payment processing, and related operational tasks. Where a private culinary route involves venue coordination, limited information may be shared with relevant partners to confirm availability, route details, or dietary preferences you have provided. These recipients are expected to use the data only for the agreed purpose and to protect it appropriately.
We may disclose personal data where required by law, court order, or a lawful request from public authorities. We may also share data when necessary to protect our rights, respond to a dispute, or comply with accounting, tax, or other legal obligations.
Subject to applicable law, you may request access to your data, correction of inaccurate information, deletion where appropriate, restriction of processing, objection to certain processing, and portability where the conditions are met. If you believe information we hold is incomplete or incorrect, you may ask us to review it.
To exercise a privacy right, please send a clear request using the contact details in this policy and describe the data or processing concern. We may need to verify your identity and request additional information to locate the relevant records. If we cannot act on a request in full, we will explain the reason to the extent required by law.
We keep personal data only for as long as needed for the purpose for which it was collected, including booking administration, customer communication, accounting, dispute handling, and legal compliance. When data is no longer needed, we delete it or anonymize it, unless a longer retention period is required by law or necessary to establish, exercise, or defend legal claims.
If we make material changes to this Privacy Policy, we will revise the posted version and, where appropriate, provide additional notice through the website or direct communication. The updated version applies from its stated effective date.
We may process identification and contact details, booking and payment information, group size and date requests, dietary information you choose to provide, communication records, and limited technical data such as device and usage information. Where needed for a private culinary route or guided tasting walk, we also process route preferences, meeting-point details, and language preferences.
We receive personal data from website forms, email, telephone, and other direct communications. We also obtain data from booking and payment interactions, and we may generate internal records from your requests, confirmations, attendance, and service delivery. Technical data may be collected automatically when you use the website.
Cookies may be necessary for the website to function, help remember preferences, or support basic analytics and performance measurement. Some cookies are session-based and expire when you close the browser, while others remain for a limited period to recognize returning visitors or preserve settings. We do not use cookies to collect more data than is needed for these purposes.
You can manage or block cookies through your browser settings. If our website provides a cookie preference tool, you may use it to change non-essential cookie choices. Disabling some cookies may affect site functionality, form handling, or analytics that help us understand basic website performance.
Use the contact details below for privacy questions, requests, or complaints.
Where the GDPR applies, Heritage Trails acts as a controller for the personal data processed through the website and during booking administration. We rely on lawful bases such as performance of a contract, steps taken at your request before a booking, compliance with legal obligations, and our legitimate interests in operating and improving the service.
Where the GDPR applies, you may have rights to access, rectify, erase, restrict, object to processing, and receive portability in appropriate cases. If processing is based on consent, you may withdraw it for future processing. You may also lodge a complaint with the competent supervisory authority, subject to the rules that apply in your location.
